Assistant Customer Services Executive
Responsibilities
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Handle post-sale call under regulatory requirements and the servicing calls for case follow up
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Prepare regular post sale call reports to the banks
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Prepare periodic reports for regulatory compliance
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Assist in handling compliance maters such as updates of guidelines
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Assist in library set up for the internal documentation for Quality Assurance Team
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Provide secretarial support to the management whenever necessary
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Support CS hotline and serve walk-in clients
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Handle complaints
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Provide administrative support such as document storage arrangements or scanning
Requirements
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Degree holder with at least 1 year relevant experience
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High Diploma or Certificate in Business Studies with 1-2 years' solid experience in life insurance industry (experience in general insurance is not considered)
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Experience in life insurance companies or life insurance brokers is preferrable especially in a call centre or service centre environment
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Good command of written and spoken English and Chinese. Fluency in Mandarin is preferable
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Strong complaint handling skills coupled with pleasant and mature personalities
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Pass in FLMI / ACS is preferable
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Willing to work under pressure
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*Candidates with more experience will be considered as Customer Services Executive
Interested parties, please send full resume, expected salary & date available to hr@hklife.com.hk or Human Resources Department, Hong Kong Life Insurance Ltd., 15/F Cosco Tower, 183 Queen's Road Central, Hong Kong.
* Personal data collected will be used for recruitment purpose only.
* Our company will keep the data of unsuccessful candidates for up to 6 months
Application For Employment
香港人寿保险有限公司之个人资料收集声明 (只适用于招聘)
求职者在申请求职时所提供的个人资料只会用于招聘和遴选上。有关资料亦只会被转移至人力资源部职员、招聘部门的相关经理或负责评核求职者合适性的管理层人员。
求职者必须确保所提供的个人资料完整及正确。若未能提供所要求的个人资料或数据有误，可能会导致公司无法实时处理求职者的申请或对遴选过程及结果有所影响。
未获取录的求职者之个人资料，将于被拒绝申请后保留不超过六个月，并只用于日后招聘用途。若本公司有相关的职位空缺，本司或会转移未获取录的求职者之申请予相关部门考虑。资料保留期后，所有有关个人资料将会销毁。
求职者有权要求查阅或更改其个人资料。如求职者需要查阅或更改个人资料，请以书面向人力资源及行政部主管申请，地址为香港皇后大道中183号中远大厦15楼或电邮至hr@hklife.com.hk。
Application For Employment
English
Chinese
Others (Please specify)
English
Chinese
Putonghua
Others (Please specify)
I understand that it is necessary for me to supply the data requested in this form. Otherwise, it will result in the company being unable to process my employment application.
I know that all the information provided will be used only for the purpose of selection and kept strictly confidential. I agree that my personal data will be transferred to personnel staff, relevant department/ branch heads or members of management team who are in position of making assessment of my suitability for the post.
I declare that the information provided is true and accurate and I understand that the provision of false or deceptive information constitutes ground for immediate no-consideration or subsequent dismissal. I have no objection to your approaching my present or previous employer(s) to obtain reference for me.
I hereby give my consent that should there be no situation opening for me at this moment, you are authorized to keep my personal data for six months for future recruitment purpose. Where it is unlikely that my employment application will be of further use after thence, please destroy all my personal data held in your possession.
I've read and agree to the declaration.